Customer Support Policy

Effective Date: [01-July-2025]

At SweepMart, we are committed to providing timely, friendly, and effective support to ensure a smooth and satisfying shopping experience.

Support Hours

• Monday to Saturday: 9:00 AM – 7:00 PM (IST)

• Sunday: Closed (Email queries will be addressed on the next working day)

Contact Methods

You can reach our customer support team through the following channels:

• Email: support@sweepmart.com
  (Recommended for returns, order issues, and general inquiries. Response within 24 working hours.)

• Phone: [Insert Phone Number]
  (For urgent issues during support hours.)

• WhatsApp Chat: [Insert WhatsApp Number or Link]
  (For quick order updates and basic support.)

Order Support

Please contact us within 7 days of receiving your order for any of the following issues:

• Delayed or missing delivery

• Damaged or incorrect product received

• Payment-related issues

• Return or refund requests

Provide your Order ID and a description of the issue. If applicable, attach clear product images.

Returns and Refunds

If your return is approved, we will:

• Arrange pickup (if applicable)

• Inspect the returned product

• Initiate your refund within 5–7 working days after inspection

Refunds will be made to your original payment method.

Escalation Process

If your issue is not resolved within 3 working days, you may escalate it to our Grievance Officer:

Grievance Officer
Name: [Insert Name]
Email: grievance@sweepmart.com
Response Time: Within 48 working hours

Our Commitment

• We aim to respond to all support emails within 24 working hours.

• Most queries are resolved in the first reply cycle.

• We are here to support you before and after your purchase.

Security Reminder

• Do not share passwords, OTPs, or card information via email or chat.

• SweepMart will never ask you to install any third-party apps for support.