Return & Refund Policy

Effective Date: [Insert Date]

At SweepMart, customer satisfaction is our top priority. If you're not fully satisfied with your purchase, we're here to help.

1. Returns Eligibility

You can request a return if:

• You received a damaged, defective, or wrong item.

• The product is unused, in its original packaging, and includes all tags and accessories.

• The request is raised within [7 days] of delivery.

Non-returnable items include:

• Perishable goods (e.g., groceries)

• Personal hygiene items (e.g., undergarments, opened cosmetics)

• Items marked as “Final Sale” or “Non-returnable”

2. How to Request a Return

To initiate a return:

• Contact us at [support@sweepmart.com] or call [Insert Phone Number]

• Share your Order ID, issue, and clear photos (if applicable)

• Our team will guide you through the next steps

Pickup or drop-off will be arranged based on your location and the nature of the item.

3. Refund Process

After we receive and inspect your returned item:

• If approved, your refund will be processed within 5–7 business days

• Refund will be made to your original payment method

  • UPI/Card: Refund to the same account

  • COD: You may be asked to provide bank details for NEFT refund

4. Replacements

If the product is available in stock, you may opt for a replacement instead of refund. If not, a full refund will be issued.

5. Order Cancellation

• Orders can be cancelled before dispatch by contacting us.

• If cancelled after dispatch, a return process must be followed.

• Prepaid orders will be refunded as per standard refund timelines.

6. Delayed or Missing Refunds

If your refund hasn't been received after 7 working days:

1. Check your bank or payment account

2. Contact your bank/card provider

3. If still unresolved, contact us at support@sweepmart.com